Privacy policy

Who we are

We are Convert My Home Ltd, a building company registered in England and Wales under company number 15966190. Our registered office is 433 Bradford Road, Sandbeds, Keighley, BD20 5NH. We are the data controller for the information described in this policy.

If you have any question about your personal information, email us at info@convertmyhome.com or write to the registered office above.

We handle personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect

When you send an enquiry

Our enquiry and quote forms ask for your name, email address, phone number and postcode, along with details of the project: the type of work, the type of house, when you hope to start, and anything you write in the message box. The form also has an optional box for marketing consent, which is off by default.

When you open a leaflet quote

If we have posted a quote through your door, opening it online asks for your name and mobile number, with your email address optional, together with the code printed on the leaflet. This is so the quote can only be opened by the person it was prepared for.

How you found us

When you first arrive on the site, your browser stores a small first-party record of how you got here: the page you landed on, the site that referred you if any, and any campaign tags in the address (UTM parameters, and Google or Facebook click identifiers). It stays in your browser and is only sent to us if you send an enquiry, so we can tell which of our marketing works. It is not shared with anyone else. See the cookie policy for details.

Analytics, only with your consent

If you accept analytics cookies, Google Analytics collects information about how the site is used: pages viewed, roughly where visitors are, what device and browser they use, and how they arrived. Nothing is loaded until you accept.

When you call, email or message us

If you phone, email or WhatsApp us, we keep what you tell us about your job and your contact details so we can reply and, if you go ahead, do the work.

If we do work for you

Your address, the drawings, the quote, the contract, invoices and payment records, building control correspondence and photographs of the work.

Why we use it and the lawful basis

• Responding to enquiries and preparing quotes. We use your details to reply, draw and price the job and arrange a visit. The lawful basis is that this is a step you have asked us to take before entering a contract, and our legitimate interest in running the business and answering people who contact us.
• Doing the work. Once a contract is agreed, we use your information to carry out and invoice the work. The lawful basis is performance of the contract, and our legal obligations for tax and accounting records.
• Marketing emails. We only send occasional updates and offers if you tick the marketing box. The lawful basis is your consent, which you can withdraw at any time by using the link in any email or by contacting us. Withdrawing it does not affect anything else.
• Analytics. We use Google Analytics only if you accept analytics cookies. The lawful basis is your consent, and you can change your choice at any time through the Cookie settings link in the footer.
• Attribution. Knowing which page or campaign brought an enquiry is our legitimate interest in spending our marketing budget sensibly. The record is first-party, stays in your browser, and is only sent with an enquiry you choose to make.
• Keeping the site secure. Our forms include checks to filter out automated submissions. This is our legitimate interest in keeping the site working.

Quotes from published planning applications

Some of the quotes we prepare are for people who have not contacted us. When a planning application for an extension or conversion is approved, the council publishes the application, the address and the drawings on its public planning register. We read those published drawings, draw and price the job, and post a leaflet to the address with a code that opens the quote.

The information we use for this comes only from the council's public planning register. We do not buy lists and we do not combine it with anything else. The lawful basis is our legitimate interest in offering a fixed price to people who are already planning the kind of work we do. We have weighed that against your interests: the information is already public, we use no more of it than the address and the drawings, and we contact you once, by post, with a way to say no.

You have the right to object to this at any time. Tell us by email or phone and we will delete the quote and not contact you again about it.

Who we share it with

We never sell personal information. We share it only with the providers we need to run the business:

• Our CRM system. Enquiries, quotes and job records are held in our own customer system, which runs on Supabase and is hosted by Supabase in the European Union.
• Netlify, who host this website and handle the traffic to it.
• Google, for Google Analytics and Google Tag Manager, and only if you accept analytics or marketing cookies. Google may process this data outside the UK under its standard data protection terms.
• Building control, structural engineers and specialist trades where they need your address and the drawings to do their part of your job.
• Our accountants, insurers or legal advisers, where we need their help, and public authorities where the law requires it.

How long we keep it

• Enquiries that do not lead to a contract are kept for up to 3 years from your last contact with us, then deleted.
• Jobs we carry out are kept for 7 years after completion, for tax and accounting purposes and so we can honour the 10 year guarantee. Guarantee records are kept for the life of the guarantee.
• Leaflet quote links expire 90 days after we send them. If you object to a door-drop quote, we delete it when you tell us.
• Marketing consent is kept until you withdraw it, and we keep a record that you did so we do not contact you again.

Your rights

Under UK GDPR you have the right to:

• ask for a copy of the personal information we hold about you (access);
• have inaccurate information corrected (rectification);
• have your information deleted where there is no good reason for us to keep it (erasure);
• ask us to limit what we do with it while a question is resolved (restriction);
• object to processing based on legitimate interests, including door-drop quotes, and to any direct marketing (objection);
• receive the information you gave us in a usable electronic form (portability);
• withdraw consent at any time where consent is the basis we rely on.

To use any of these, email info@convertmyhome.com. We do not charge, and we normally reply within one month. We may ask you to confirm who you are first.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would rather you told us first so we can put it right.

Cookies

This site stores one essential setting in your browser to remember your cookie choice, and a first-party record of how you arrived. Analytics and marketing cookies are only set if you accept them. Our cookie policy lists each one, what it does and how long it lasts, and the Cookie settings link in the footer lets you change your choice at any time.

Children

Our services are for homeowners and this site is not aimed at children. We do not knowingly collect information from anyone under 18. If you think a child has sent us their details, tell us and we will delete them.

Changes to this policy

We update this policy when the way we handle information changes. The date at the top shows the current version. If a change is significant we will say so on the site.