Terms of Service

1. Introduction

These Terms of Service ("Terms", "Terms of Service") govern your use of our website located at convertmyhome.com (together or individually "Service") operated by Convert My Home.

Convert My Home is a home conversion specialist business based in Bingley, West Yorkshire, United Kingdom. We provide professional loft conversion, garage conversion, basement conversion, and related home improvement services.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Definitions

For the purposes of these Terms:

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Convert My Home, Bingley, West Yorkshire.
• "Service" refers to the Website and the home conversion services we provide.
• "Website" refers to Convert My Home, accessible from convertmyhome.com
• "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• "Client" means any individual or entity that engages our services for a home conversion project.

3. Use of Our Website

3.1 Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our website.

3.2 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches any applicable local, national, or international law or regulation
• Use the website in any way that is unlawful or fraudulent
• Transmit any material that is defamatory, offensive, or otherwise objectionable
• Attempt to gain unauthorized access to our website, server, or any databases connected to our website
• Attack our website via a denial-of-service attack or distributed denial-of-service attack

3.3 Intellectual Property

The content on this website, including text, graphics, logos, images, and software, is the property of Convert My Home or its content suppliers and is protected by UK and international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

4. Our Services

4.1 Service Description

We provide professional home conversion services including:

• Loft conversions
• Garage conversions
• Basement conversions
• Related building and renovation services

4.2 Quotations

All quotations provided are:

• Valid for 30 days from the date of issue unless otherwise stated
• Subject to a site survey and may be adjusted based on findings
• Exclusive of VAT unless otherwise stated
• Based on the information provided by the client

4.3 Service Availability

We primarily serve customers in West Yorkshire and surrounding areas. We reserve the right to decline projects outside our service area or that we deem unsuitable for any reason.

5. Contracts and Agreements

5.1 Contract Formation

A binding contract is formed when:

1. We provide you with a written quotation
2. You accept the quotation in writing (email or signed document)
3. We acknowledge your acceptance in writing
4. You pay the required deposit (if applicable)

5.2 Contract Terms

Each project contract will include:

• Detailed scope of work
• Project timeline and milestones
• Total cost and payment schedule
• Warranties and guarantees
• Terms and conditions specific to your project

5.3 Changes to Contract

Any changes to the agreed scope of work must be documented in writing and may result in adjustments to the contract price and timeline. Both parties must agree to any changes before work proceeds.

6. Pricing and Payment

6.1 Pricing

All prices quoted are in British Pounds Sterling (GBP). Prices include materials and labor as specified in the quotation unless otherwise stated. VAT will be added where applicable at the current rate.

6.2 Payment Terms

Standard payment terms include:

• Deposit: Typically 10-30% of the total project cost, payable upon contract signing
• Stage payments: As agreed in the contract, typically aligned with project milestones
• Final payment: Due upon satisfactory completion of the work

6.3 Late Payment

Payment is due as per the agreed schedule. Late payments may incur interest charges as permitted by law. We reserve the right to suspend work if payments are not made on time.

6.4 Additional Costs

Any unforeseen work or additional requirements not included in the original quotation will be communicated to you promptly. We will obtain your approval before proceeding with any additional work that will incur extra costs.

7. Project Execution

7.1 Access to Property

You agree to provide reasonable access to your property during agreed working hours. We will endeavor to minimize disruption to your daily routine.

7.2 Permits and Approvals

Where required, we will assist with obtaining necessary building permits and approvals. However, ultimate responsibility for compliance with local regulations rests with the property owner. Any delays due to permit issues may affect the project timeline.

7.3 Project Timeline

We will provide an estimated timeline for your project. While we strive to meet deadlines, timelines are estimates and may be affected by:

• Weather conditions
• Unforeseen structural issues
• Delays in material delivery
• Changes to the scope of work
• Permit or approval delays

7.4 Site Safety

We maintain comprehensive insurance and follow all health and safety regulations. You agree to keep children and pets away from work areas for their safety.

8. Warranties and Guarantees

8.1 Workmanship Guarantee

We provide a comprehensive 10-year guarantee on our workmanship, covering defects arising from our work. This guarantee is subject to:

• Normal wear and tear exclusions
• Proper maintenance of the converted space
• No unauthorized modifications
• Full payment of all invoices

8.2 Materials Warranty

Materials are covered by manufacturer warranties. We will assist in processing any warranty claims during the warranty period.

8.3 Structural Warranty

Structural work is guaranteed for the period specified in your contract, typically 10 years, subject to proper maintenance and no unauthorized modifications.

9. Cancellation and Refunds

9.1 Cooling-Off Period

If the contract was signed at your home or our office following a visit to your property, you may have a statutory cooling-off period of 14 days from the date of contract signing. During this period, you may cancel the contract with a full refund of any deposit paid, minus any reasonable costs already incurred.

9.2 Cancellation by Client

If you cancel after the cooling-off period:

• Before work starts: Deposit is forfeited to cover administrative costs
• After work starts: You are liable for all costs incurred plus reasonable profit on work completed

9.3 Cancellation by Company

We reserve the right to cancel the contract if you breach any terms, fail to make payments, or if circumstances beyond our control make it impossible to complete the work. In such cases, you will receive a refund for any work not completed, minus any costs incurred.

10. Liability and Insurance

10.1 Our Liability

We carry comprehensive public liability insurance and employer's liability insurance. We accept liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of terms implied by law that cannot be excluded
• Damage to your property caused by our negligence

10.2 Limitations of Liability

Subject to clause 10.1, our total liability shall not exceed the total contract value. We are not liable for:

• Indirect or consequential losses
• Loss of profits, business, or revenue
• Pre-existing defects not identified during survey
• Damage caused by your negligence or third parties

10.3 Your Insurance

We recommend that you notify your home insurance provider of the conversion work. You are responsible for ensuring adequate insurance coverage for your property during and after the project.

11. Complaints and Disputes

11.1 Complaints Procedure

If you have a complaint about our service:

1. Contact us in writing detailing your concerns
2. We will acknowledge your complaint within 3 working days
3. We will investigate and respond within 14 working days
4. If unresolved, we will arrange a meeting to discuss

11.2 Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through good-faith negotiation. If negotiation fails, we recommend mediation before pursuing legal action.

11.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Data Protection and Privacy

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains how we collect, use, and protect your information.

By using our services, you consent to our collection and use of personal information as described in our Privacy Policy.

13. General Provisions

13.1 Entire Agreement

These Terms, together with your project contract and our Privacy Policy, constitute the entire agreement between you and Convert My Home.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.4 Assignment

You may not assign or transfer these Terms or your contract without our prior written consent. We may assign our rights and obligations to a successor business.

13.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, pandemics, or government restrictions.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

We will make reasonable efforts to notify users of significant changes to these Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: