Terms

About these terms

These terms are issued by Convert My Home Ltd, registered in England and Wales, company number 15966190, VAT number 499559211, registered office 433 Bradford Road, Sandbeds, Keighley, BD20 5NH. In these terms, "we" and "us" means Convert My Home Ltd, and "you" means the person using the website or the customer we are working for.

The first part covers the website. The second part sets out the headline terms for building work. Your quote document, and any contract you sign with us, contain the full terms for your job, and where they differ from this page, the quote and contract apply.

Using this website

Content

The text, drawings, photographs, videos and tools on this site belong to us or are used with permission. You may read, print and share pages for your own use. Please do not copy our drawings, photographs or written content for commercial use without asking.

Prices

Nothing on this site is an offer to carry out work at a particular price. A fixed price is only given in a written quote after we have drawn the job.

Accuracy

We try to keep everything on the site accurate and current, including what the law requires for planning and building regulations. Rules change and every house is different, so the site is general information, not advice about your property. Check with us, or with your council, before relying on it.

Links

The site links to other websites, such as council planning portals and review sites. We do not control those sites and are not responsible for their content or how they handle your information.

Liability for the website

We do not accept liability for loss caused by relying on general information on this site, by the site being unavailable, or by anything on a linked site. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Quotes and fixed prices

Our quotes are fixed price for the work described on the drawings and in the quote document. The quote lists the work in build order so you can see exactly what is included. Anything not listed is not included.

A quote is open for acceptance for the period stated on it. A contract is formed when you accept the quote in writing, by email, by signing it or through the quote page, and we confirm a start date. VAT is shown on the quote.

A quote prepared from published planning drawings, without a visit, is a fixed price for the work shown on those drawings. If a visit shows something the drawings did not, we tell you before anything changes, and you are free to walk away.

Changes to the work

If you want something different from what is on the drawings, or if we find something on site that the drawings could not show, such as poor ground, hidden defects or services in an unexpected place, we price the change and agree it with you in writing before doing it. We do not carry out extra work, or charge for it, without that agreement. Agreed changes may also change the programme, and we tell you if they do.

Deposits and stage payments

The deposit and the stage payments for your job are set out in the quote and tied to stages of the build. Each stage payment becomes due when that stage is complete, and the final payment is due on completion. Invoices are payable within the time shown on them. If a payment is late we may pause work until it is made.

The 10 year guarantee

Every job we complete and hand over is covered by our 10 year workmanship guarantee, which runs from the date of completion. If part of the work fails because of a defect in our workmanship, we will put it right at no cost to you. Tell us as soon as you notice a problem so it can be dealt with before it gets worse.

The guarantee does not cover:

• fair wear and tear, and the normal maintenance a house needs;
• damage caused by misuse, neglect, accident or lack of maintenance;
• work carried out by others, including alterations to what we built;
• movement, settlement, subsidence, flooding or other causes outside our control;
• products and appliances, which are covered by their manufacturers' warranties instead, and we will help you claim on those.

The guarantee applies once the job has been paid for in full. It is given by Convert My Home Ltd to the customer named on the quote.

Building regulations and planning

We handle building regulations for the work we do: we make the application, arrange the inspections at each stage, and hand you the completion certificate.

Planning permission, where it is needed, is granted to you as the owner of the property, and the conditions on it are your responsibility. We tell you what we believe is needed, we can point you to the right route, and we build to the approved drawings. Where a quote has been prepared from your approved drawings, you are responsible for making sure those are the drawings you want built. If your house is leasehold, in a conservation area, or listed, or a shared wall is affected, extra consents or notices may be needed, and we will tell you what we know before work starts.

Access and working hours

You agree to give us reasonable access to the property, and to water and electricity, during the agreed working hours. We normally work weekdays from 8am to 5pm, and Saturdays only when agreed with you. Please keep children and pets away from the working area, and tell us about anything we need to know, such as buried services, before we start. We keep the site tidy and safe, and we tell you in advance of any day when water or power needs to be off.

You should tell your home insurer that building work is taking place. We carry public liability and employers' liability insurance for our work.

Your right to cancel

Where a contract is agreed at your home, or anywhere away from our premises, including by email, phone or through this website, you have the right to cancel it within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days run from the day the contract is made.

To cancel, tell us in writing: email info@convertmyhome.com or write to Convert My Home Ltd, 433 Bradford Road, Sandbeds, Keighley, BD20 5NH. You do not need to give a reason. We will refund any deposit within 14 days of your cancellation.

If you ask us to start within the 14 days and then cancel, you pay a fair amount for the work done and materials ordered up to the point you cancel, and we refund the rest of anything you have paid.

If you cancel after the 14 days, before work starts, we may keep from the deposit our reasonable costs already incurred, such as materials ordered or building control fees paid, and refund the balance. If you cancel after work has started you pay for the work done to that point.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for loss caused by something outside our reasonable control, or for business losses. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer under the Consumer Rights Act 2015.

Complaints

If something is not right, tell us first. Call 01274 712688 or email info@convertmyhome.com and we will look at it and reply. Most problems are sorted by a conversation and a visit.

If you are still not satisfied, you can get free, independent advice from the Citizens Advice consumer service on 0808 223 1133 or at citizensadvice.org.uk. Nothing in these terms stops you taking a dispute to court.

Governing law

These terms, and any contract for work between us, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Our privacy policy explains how we handle your personal information, and our cookie policy explains what this site stores in your browser.